How long does shipping take?
Answer :
We process orders within 3–5 business days. Delivery typically takes 7–10 business days within the U.S. (depending on your location).
We process orders within 3–5 business days. Delivery typically takes 7–10 business days within the U.S. (depending on your location).
How can I track my order?
Answer :
Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time or check it on your account.
Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time or check it on your account.
What if my item arrives damaged or defective?
Answer :
Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue quickly.
Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue quickly.
Can I return my product?
Answer :
Yes. We offer a 10‑day return policy. Contact us first before sending anything back.
Yes. We offer a 10‑day return policy. Contact us first before sending anything back.
Are your products safe for pets?
Answer :
Yes. Our products are designed with pet safety in mind. Always supervise your pet during play for best safety.
Yes. Our products are designed with pet safety in mind. Always supervise your pet during play for best safety.
Do you offer refunds?
Answer :
Yes. Once your approved return is received and inspected, refunds are issued to your original payment method.
Yes. Once your approved return is received and inspected, refunds are issued to your original payment method.
How can I contact customer support?
Answer :
You can reach us anytime at info@digipupstudio.com. We typically respond within 24 hours.
You can reach us anytime at info@digipupstudio.com. We typically respond within 24 hours.